Refund & Returns Policy
Effective Date: [Insert Date]
Website: https://retatrutidepens.com
Business Address: Wilsons Park, Monsall Road, Manchester, M40 8WN
Email: info@retatrutidepens.com
Phone: 0330-133-5910
1. Overview
At RetatrutidePens.com, we aim to ensure that all our customers receive high-quality products and reliable service. Due to the specialist nature of our products, we operate under a strict returns and refunds policy. Please read carefully before placing an order.
2. Eligibility for Returns
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Unopened & Unused Items: Products may be returned within 14 days of delivery if they are unused, sealed, and in their original packaging.
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Opened or Used Items: For safety and hygiene reasons, we cannot accept returns of any product that has been opened, used, or tampered with.
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Custom or Special Orders: Non-returnable unless defective.
3. Damaged or Faulty Items
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If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receipt at info@retatrutidepens.com with your order number and photos of the issue.
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Once verified, we will arrange a replacement or issue a refund.
4. Refunds
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Approved refunds will be processed to your original payment method within 5–10 working days.
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Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or faulty item).
5. Return Process
To initiate a return:
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Email info@retatrutidepens.com with your order details and reason for return.
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Await confirmation and return instructions.
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Securely package the item(s) to prevent damage in transit.
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Send to the return address provided (customers are responsible for return postage unless faulty/wrong items supplied).
6. Non-Returnable Items
We cannot accept returns on:
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Opened or used products.
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Items not purchased directly from RetatrutidePens.com.
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Products returned after 14 days without prior authorisation.
7. Your Consumer Rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK legislation.
8. Contact Us
If you have any questions about our Refund & Returns Policy, please contact us:
📍 Address: Wilsons Park, Monsall Road, Manchester, M40 8WN
📧 Email: info@retatrutidepens.com
📞 Phone: 0330-133-5910